Return policy

Introduction

At Cravesstyle, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return policy below for information on how to return or exchange items.

Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in the same condition that you received it, and in its original packaging.
  • Return requests must be made within 30 days of receiving the item.
  • Proof of purchase or receipt is required for all returns.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at [email protected] to request a return authorization.
  2. Provide your order number and details about the item you wish to return.
  3. Once your return request is approved, you will receive instructions on how to return the item.
  4. Pack the item securely in its original packaging and include a copy of the receipt or proof of purchase.
  5. Send the package to the address provided by our customer service team.

Refunds and Exchanges

Upon receipt and inspection of the returned item, we will process your refund or exchange as follows:

  • Refunds: Refunds will be issued to the original payment method within 5-7 business days of processing. Shipping costs are non-refundable.
  • Exchanges: If you wish to exchange an item, please specify the new item or size you would like. The exchanged item will be shipped to you once the original item is received and inspected.

Non-Returnable Items

Certain items are not eligible for return or exchange, including:

  • Gift cards
  • Personalized or custom-made items
  • Items marked as non-returnable on the product page

Contact Us

If you have any questions about our return policy or need assistance with a return, please contact us at:

Thank you for shopping with Cravesstyle. We appreciate your business and are here to help with any return needs.